Terms & Conditions

1. Definitions

In these Terms and Conditions, the following terms have the meanings set out below:

• "Manora Studio" / "we" / "us" / "our" refers to Manora Studio, 19 Niphat Uthit 3 Road, Hat Yai, Songkhla 90110, Thailand.
• "Service" refers to watch repair, restoration, and related services offered by Manora Studio.
• "User" / "you" refers to any person who accesses our website or engages us for services.
• "Website" refers to the site accessible at manorastx.world.
• "Agreement" refers to these Terms and Conditions together with any written service agreement or quotation we provide.
• "Watch" / "Timepiece" refers to any mechanical or quartz watch entrusted to us for assessment or service.

2. Acceptance of Terms

By using our website or contacting us to arrange a service, you confirm that you have read and agree to be bound by these Terms. If you do not accept these Terms, please do not use the Website or request our services.

• You must be at least 18 years of age or have the consent of a parent or legal guardian to use our services.
• You must have the legal authority to act on behalf of any organisation in whose name you contact us.
• Use of this Website constitutes acceptance of these Terms as they stand at the time of access.

3. Service Description

Manora Studio provides watch repair and restoration services in Hat Yai, Songkhla, Thailand. Our current service offerings are:

• Diagnostic and Basic Service — assessment and standard service, ฿4,400
• Seal Renewal and Resistance Check — gasket replacement and water resistance testing, ฿7,400
• Full Restoration of Treasured Watches — comprehensive movement overhaul and conservation, ฿14,800

Services are provided from our premises in Hat Yai. We do not currently offer postal or courier collection. Prices are quoted in Thai Baht (฿) and include applicable service charges. Parts required beyond the base service are quoted separately before work proceeds.

Service availability is subject to our current workload and opening hours: Monday–Saturday, 9:00–18:00.

4. User Responsibilities

When using our website or engaging our services, you agree to:

• Provide accurate information about yourself and the watch submitted for service
• Notify us of any relevant history, previous repairs, or known faults that may affect our assessment
• Collect your watch promptly once we have notified you that service is complete
• Use the website only for lawful purposes and in a manner that does not infringe the rights of others
• Not attempt to circumvent or interfere with the security or functionality of the website
• Not submit content to our website that is false, misleading, or harmful

Watches not collected within 60 days of completion notice may incur a storage charge. If uncollected after 6 months, we reserve the right to seek recovery of costs through appropriate legal channels.

5. Intellectual Property

All content on this Website — including text, images, graphics, layout, and design — is the property of Manora Studio and is protected by applicable intellectual property laws in Thailand and internationally.

• You may view and print content from this Website for personal, non-commercial reference only
• You may not reproduce, distribute, modify, or commercially exploit any content without our prior written consent
• Any feedback or suggestions you provide to us may be used freely without obligation to you

6. Payment Terms

• All prices are quoted in Thai Baht (฿). Prices shown on our website are indicative base prices and may vary depending on the condition of the watch and any parts required.
• A written quotation is provided before any non-diagnostic work begins. Work will not proceed without your approval.
• Payment is due in full upon collection of the watch. We accept cash and standard bank transfer.
• In the event of a dispute about charges, we ask that you raise concerns before collecting the watch so that we may address them directly.
• Prices include the cost of labour as described. Parts required beyond the base service are itemised separately in the quotation.

If, during the course of work, an unexpected condition is discovered that would materially increase the cost, we will pause and contact you before proceeding.

7. Service Terms

Scope and changes

• The scope of work is agreed in the written quotation. Any additions must be agreed in writing before proceeding.
• Timelines are estimated and may be affected by the availability of specialist parts or complexity discovered during disassembly.
• We will inform you of any significant delay.

Service warranty

• A service warranty applies to labour carried out. The period is specified in your service documentation.
• The warranty covers defects in the work performed and does not extend to damage caused by subsequent misuse, accidental damage, or conditions outside the scope of the service.
• It does not cover parts sourced from third-party suppliers, which may carry their own terms.

Ownership and care

• You confirm that you are the lawful owner of any watch submitted, or that you are authorised to arrange its service.
• Watches in our care are stored securely and handled with appropriate skill. We carry professional liability appropriate to the services we provide.

8. Disclaimers

Our website is provided for general information purposes. While we make reasonable efforts to keep content accurate and current, we do not warrant that all information is error-free or complete.

• Service outcomes depend on the condition of the watch, the availability of suitable parts, and other factors outside our control. We do not make representations about specific outcomes.
• Information on this website does not constitute professional horological advice for third-party valuation, insurance, or sale purposes.
• Links to external websites are provided for reference only. We are not responsible for the content of those sites.

9. Limitation of Liability

To the extent permitted by Thai law:

• Our liability for any claim arising from a service is limited to the amount paid for that service.
• We are not liable for indirect, consequential, or special damages, including loss of use, sentimental or perceived value, or third-party costs.
• We are not liable for delays or failures caused by circumstances beyond our reasonable control, including supply chain disruption, force majeure, or regulatory restrictions.
• Nothing in these Terms limits liability for death, personal injury, or fraud caused by our negligence.

10. Indemnification

You agree to indemnify Manora Studio against any claims, losses, or expenses arising from your breach of these Terms, your misuse of our website, or any false information you have provided in connection with a service request.

11. Termination

• You may cancel a service request at any time before work has begun, at no charge.
• If work has commenced, reasonable costs for labour and any parts sourced may be charged.
• We reserve the right to decline or cease a service if we reasonably believe these Terms have been breached or if a watch's condition presents unforeseen risks to our staff or equipment.
• Provisions in these Terms relating to payment, intellectual property, disclaimers, liability, and dispute resolution survive termination.

12. Dispute Resolution

These Terms are governed by the laws of Thailand. Any dispute arising under them will first be addressed through direct discussion. We ask that you contact us at [email protected] before pursuing any formal process.

If direct resolution is not achieved within 30 days, disputes may be referred to the appropriate courts in Songkhla Province, Thailand.

Thai consumer protection law, including the Consumer Protection Act B.E. 2522 and its amendments, applies where relevant.

13. General Provisions

• Entire agreement — these Terms, together with any written quotation, constitute the entire agreement between us in respect of the services described.
• Severability — if any provision is found unenforceable, the remaining provisions continue in full effect.
• Waiver — failure to enforce any provision does not constitute a waiver of that provision.
• Assignment — you may not transfer your rights under these Terms without our written consent. We may assign our obligations to a successor business.
• Notices — written notices may be sent by email to [email protected] or by post to our address in Hat Yai.

14. Changes to These Terms

We may update these Terms from time to time. Revisions take effect from the date published on this page. Continued use of the website or engagement with our services constitutes acceptance of any updated Terms.

For services already in progress under a written quotation, the Terms in place at the time of agreement apply.

15. Contact

For any questions about these Terms, please reach us at: