Privacy Policy

1. Introduction

Manora Studio ("we", "our", or "us"), located at 19 Niphat Uthit 3 Road, Hat Yai, Songkhla 90110, Thailand, is the data controller for the personal information collected through this website and our service enquiry processes.

This Privacy Policy explains what information we collect, how we use it, and the rights available to you. It applies to information gathered through our website at manorastx.world and through any direct communications you have with us.

If you have questions about how we handle your personal data, please contact us at [email protected] or by telephone at +66 74 235 681.

2. Information We Collect

We collect only what is necessary to respond to your enquiry or carry out a service you have requested.

Information you provide directly

• Your name, so we can address you personally and keep track of your watch during service
• Your email address or telephone number, to contact you with assessments, questions, or completion notices
• Details about your watch — make, model, condition, and any concerns you describe
• Any additional notes or preferences you share with us via our contact form or in person

Information collected automatically

• Browser type, device type, and operating system
• IP address and approximate geographic location
• Pages visited, time spent on pages, and referring URLs
• Cookie identifiers (see Section 5 for details)

Legal basis for processing

• Contract performance — to fulfil a service you have requested or to provide a quote
• Legitimate interest — to improve our website and understand how visitors use it
• Consent — for optional analytics or marketing cookies where you have indicated agreement
• Legal obligation — where we are required by Thai law to retain certain records

3. How We Use Your Information

We use personal information only for the purposes it was gathered:

• Responding to enquiries and providing service assessments
• Managing watch service records, tracking work in progress, and notifying you when your timepiece is ready
• Sending service-related communications such as progress updates or follow-up queries
• Improving the content and functionality of our website through anonymised analytics
• Meeting any applicable legal or regulatory obligations

We do not send unsolicited marketing communications. If you have contacted us, we may on rare occasions follow up about a related matter — you may ask us to stop at any time.

Data retention

• Service records are retained for up to 5 years to support any follow-up warranty or restoration queries
• Enquiry records where no service proceeded are retained for 12 months, then deleted
• Analytics data is held in aggregated, anonymised form for up to 24 months

4. Data Sharing and Third Parties

We do not sell personal data. We share it only where necessary:

• Service providers — hosting and email infrastructure that supports our website and communications. These are contractually bound to process data only as instructed.
• Analytics platforms — anonymised visitor data shared with services such as Google Analytics to understand site usage, where consent has been given
• Legal requirements — where disclosure is required by law, court order, or other binding authority

No personal data is shared with advertisers or third parties for marketing purposes.

5. Data Protection Measures

• Data transmitted through our website is encrypted using TLS (HTTPS)
• Access to customer records is restricted to staff directly involved in service work
• Physical service records are held securely on our premises and are not accessible to visitors
• We review our data handling practices periodically and act promptly on any identified risk

In the unlikely event of a personal data breach affecting your information, we will notify you without undue delay where required by applicable law.

6. Cookies

Our website uses cookies to support basic functionality and, where you have consented, to gather anonymised analytics. Cookies fall into the following categories:

• Essential cookies — required for the website to function correctly. These cannot be disabled.
• Analytics cookies — help us understand how visitors interact with the site. Only active with your consent.
• Preference cookies — remember settings such as your cookie choices. Active where you have chosen to save preferences.
• Marketing cookies — used for advertising relevance. Only active with your explicit consent.

You can review and adjust your cookie preferences at any time on our Cookie Policy page.

7. Your Rights

Under applicable data protection law, including Thailand's Personal Data Protection Act B.E. 2562 (PDPA), you have the following rights regarding your personal information:

• Access — you may request a copy of the personal data we hold about you
• Rectification — you may ask us to correct any inaccurate or incomplete information
• Erasure — you may request deletion of your data where we no longer have a lawful basis to hold it
• Restriction — you may ask us to limit how we use your data while a dispute is resolved
• Portability — you may request your data in a commonly used, machine-readable format
• Objection — you may object to processing based on legitimate interest
• Withdrawal of consent — where processing is based on consent, you may withdraw it at any time without affecting previous processing

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

If you believe your data rights have been infringed, you have the right to lodge a complaint with the Office of the Personal Data Protection Committee (PDPC) in Thailand.

8. Third-Party Links

Our website may occasionally contain links to external websites. We are not responsible for the content or privacy practices of those sites and encourage you to review their policies independently.

9. Minors

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under this age. If you believe a minor has submitted information to us, please contact us and we will remove it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will revise the "Last updated" date at the top of this page.

Continued use of our website following any update constitutes your acceptance of the revised policy. If changes are material, we will take reasonable steps to inform you directly where we hold your contact information.

11. Contact for Privacy Matters

For any questions or requests relating to this policy or your personal data, please contact us through any of the following: